FSA described as 'model regulator' by independent campaigning group
The Agency's commitment to putting the consumer first has been recognised in
an assessment by campaigning organisation, Consumer Focus. The consumer group
looked at six regulators that were set up in the interest of consumers, specifically
in markets where people depend on essential goods and services, such as food.
Rating Regulators, published today, measures the Agency’s performance
in a number of key areas as well as by the savings it has been able to pass
on to businesses as a result of better regulation. In addition to acknowledging
the Agency’s strong consumer-focused culture and recently strengthened
programme of consumer engagement, the report singled out the Agency as a ‘model
regulator’ in respect to transparency and a regulatory style that, ‘empowers
consumers to make a change’.
Dame Deirdre Hutton, Chair of the Food Standards Agency, said:
"We welcome the report by Consumer Focus. It is encouraging that
many aspects of the Agency’s work are praised, and useful to receive
feedback on areas in which we could improve. Delivering the high levels of
protection that consumers deserve comes from working with and learning from
all our stakeholders – consumers, food businesses and the enforcement
Our new Committee on Consumer Engagement, which was praised in the report,
was set up largely as a result of recommendations to improve the way in which
we engage with consumers. Consumer interests are at the heart of what the
Agency does and we already engage with them on challenging issues; a recent
example is our work on animal cloning. The Agency is committed to continuing
this work and we welcome this report and its findings."